Once a major storm has made landfall, we start our proven emergency response plan to get life back to normal safely and as quickly as possible.
Gulf Power concentrates restoration efforts in the areas and on the power lines that restore electricity to the greatest number of people in the shortest time. Emphasis is placed on vital community services such as hospitals, emergency services and public safety and water and sewage stations.
Because we cannot predict when your service will be restored, we suggest that you make arrangements for persons with serious medical problems or other disabilities to be moved to another location where service is available, until power is restored.
We do not make restoration priorities based on where your home is located, your credit history with us or how often you call us to report the outage.
We start at our power plants and work first on the large lines going out to the communities from the plant. While working on these main transmission lines, focus goes to the next largest lines – the main feeders or distribution lines in a community, along with restoring power to essential services such as hospitals, water and sewer plants and fire and police stations. Next we repair damage that will return power to the greatest number of customers in least amount of time.
After these are repaired, smaller lines are repaired until the crews get down to the individual lines in neighborhoods.
While we're working around the clock to restore power, here’s what you can do to stay safe and protect your electrical equipment: