Gulf Power remains committed to helping our customers who are experiencing hardship due to the coronavirus (COVID-19) pandemic.

  • We’re continuing to suspend disconnections for nonpayment while helping connect customers with financial assistance.
  • And, where there is hardship, we’re continuing to offer customers additional payment extensions to help them manage past-due Gulf Power balances.

While we never want to turn the lights off for nonpayment – especially during these difficult times – we remain mindful that unpaid electric bills are ultimately paid for by all Gulf Power customers. We will continue to assess our COVID-19 policies to ensure we’re supporting customers experiencing hardship while also balancing the needs of all of our nearly 470,000 customers.

We urge customers struggling to pay their bill to take action now and check out the available resources at or call us directly, toll-free, at (800) 225-5797, to discuss your situation, so we can work together to come up with a solution to ensure that you can fulfill your personal responsibility for your Gulf Power balance.

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